Returns & Exchanges

At Summer Moon Coffee, we want you to be completely satisfied with your wood-fired coffee experience. While we cannot accept returns on perishable food items like roasted coffee beans, we are happy to offer returns or exchanges on non-perishable merchandise within 30 days of purchase.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is non-perishable merchandise, such as mugs or apparel, and remains in its original, unused condition with all packaging intact.

• 2.
  Contact Support

  Email our customer support team with your order number and a brief explanation of the return or exchange request to receive a Return Authorization.

• 3.
  Package and Ship

  Securely pack your items and include your order slip; ship the package to our central roasting facility using a carrier of your choice.

• 4.
  Processing and Refund

  Once our team inspects the returned goods, we will issue a refund to your original payment method or ship out your requested exchange item within 5-7 business days.